Our mission is to create energy-efficient and environmentally friendly homes, and to maintain leadership in this critical field through our passion and commitment. Innovation, foresight and integrity are the means by which we create added value for our clients. We work with those who believe that uniqueness, durability and sustainability are essential elements in our community, now and for the generations who come after us.
This is our vision statement. It’s who we are, what we value, and our aspirations for the future of the environment, the public, and our business. It’s no coincidence that these things depend on each other.
Integrity means consistency in thought, action and expectation, based on intuitive understanding of truth and justice. We maintain the highest levels of professionalism, integrity, honesty and fairness in our relationships with our clients, professional associates, subcontractors and suppliers. There is no compromise on this. Ever.
YOUR SATISFACTION: WE LISTEN, THEN WE ACT
Customer satisfaction is our top priority. We achieve total customer satisfaction by treating all clients, and potential clients, as though they are our only client. We have mastered the art of listening carefully to our clients. We respond quickly to their changing needs, and pay close attention to the details. The end result is always on time, on target and on budget. We have left a trail of beautiful, practical, durable, problem-free, eco-friendly homes over more than two decades.
REAL INNOVATION, AT EVERY OPPORTUNITY;
ONCE A CLIENT, ALWAYS A CLIENT
We are a company of problem-solvers and solution-finders who think of new and innovative ways to deal with challenges that inevitably arise. This is a special every-day skill which is necessary before we accept any employee: engineer, architect, craftsman, administrative assistant or senior manager. We continuously monitor ourselves for this, and stay agile: always Plan A, Plan B, Plan C, Plan D, adapting as necessary, and improving along the way. Results matter. Excuses are not in our vocabulary.
Naturally this requires an ongoing commitment and investment by us, invisible to the client, in our team’s professional development, education and training. Everyone at RND Construction participates in trade shows and technical seminars to ensure we have knowledge of the most current innovations for our clients, and the most important house we have ever built: Yours. Once a client, always a client.
YOU HAVE TO BE HEALTHY AND WHOLE TO ENJOY YOUR LIFE
We insist on a safe and healthy work environment for all employees, and subcontractors. We are dedicated to safe and healthy living environments for clients and the public. That means development of and attention to procedures, handling of hazardous materials, hearing protection, anticipation of danger, strict adherence to building codes and Best Practice, legislative compliance, and vigilance at every step of delivery on our promises. Property damage, accidents, and personal injury have no place in our lives, or yours.
OUR CHILDREN WILL INHERIT THE WORLD WE CREATE
RND has adapted an alternative approach to life and business that compliments and protects our environment, in the intimate sense of the homes we build, and the larger sense of the world those homes are placed in. We insist on being the leader in innovating and creating energy-efficient and environmentally friendly buildings. We make choices, sometimes difficult, to reduce our environmental impact during construction: for example, by using low-emission finishes and other sustainable measures. We reduce the environmental impact of the operation of your home by using state-of-the-art insulation, high-efficiency heating, natural cooling in summer, and high-efficiency air conditioning equipment. Our homes help pay for themselves.
FAIR, OPEN, TRANSPARENT
We are committed to long-term business based on two principles. The first is fair, transparent, responsible, and accountable conduct-based character. The second is adherence to the spirit and letter of defining professional standards: all environmental and government regulations, the Tarion Warranty Corporation, the aims, objectives and code of ethics of the Greater Ottawa Home Builders’ Association, the RenoMark™ Program, and Canada Green Building Council.
We believe that we have a responsibility to give back to the community. We proudly support numerous local charities which do not– and cannot – help our business. You might have heard of some of our favourites: Habitat for Humanity, The Canadian Diabetes Association and Roger’s House at the Children’s Hospital of Eastern Ontario, a palliative care facility for children and their families.
SHARE KNOWLEDGE AND LESSONS LEARNED
– WE’RE IN THIS TOGETHER
Giving back to our community is not just important to us, it’s an essential part of our integrity. We are part of the community. We share our green knowledge with the public. We write articles and regularly act as an editorial advisor for magazines. We give technical tours to local students and chapter members of the Canada Green Building Council. Our website proudly displays our association with various green programs, and shares our knowledge and expertise through our portfolio of projects. On the job site, we are delighted to offer technical tours to students, construction associates, and especially to interested neighbours, showing them firsthand how we meet and exceed the requirements of the various certifications our projects achieve. We’re in this together.